Shipping Policy – Lorenzo

At Lorenzo, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing your order.

Order Processing

• All orders are processed within 1–3 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• During sales, launches, or festive seasons, processing times may be slightly longer.

Shipping Time

Domestic Shipping

• Standard Delivery: 3–5 business days
  

International Shipping

• Delivery time may vary depending on the destination country and customs clearance process.

Shipping Charges

• Shipping charges are calculated at checkout based on your location and order value.

• Free shipping may be offered on selected orders or promotional campaigns.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment status.

Delivery Delays

Lorenzo is not responsible for delays caused by:

• Weather conditions

• Courier service interruptions

• Customs clearance

• Incorrect shipping information provided by the customer

Incorrect Address

Please ensure your shipping address and contact details are correct. Lorenzo is not responsible for orders shipped to incorrect addresses provided by customers.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with clear photos and your order number.

Contact Us

For any shipping-related questions, feel free to contact our support team.

info@lorenzofashions.com

Thank you for shopping with Lorenzo.